Create Stunning Customer Experiences
The Dispatch platform is everything you need as an insurance company to gain real-time visibility into your independent adjuster network and deliver a modern experience to your customers.
Independent Adjuster Management
Better manage your independent adjusters/appraisers by having complete visibility into the “last mile” of service. With Dispatch, you’ll get analytics about your independent network including:
- Compliance rate
- Real-time status updates, and all valuable KPI data.
Customers expect services to be transparent and simple. The Dispatch platform gives your customers the ability to receive:
- Appointment reminders
- IA’s ETA
- Message by text
- Pay online
- Rate their experience
Have one dashboard to measure your entire 3rd-party network. Understand:
- Average close rate
- Length of service
- On-time compliance
- Communication touchpoints
- Status updates
- Survey response rates
- Customer satisfaction scores
- Services performed
- Sales volume
- NPS measurement, and much more.